Terms and Conditions
NO RETURNS ON PERSONALIZED ITEMS!
Merchandise may be returned within 10 days of original
purchase date as long as:
*Item is in original packaging with original tags
*Proof of purchase is presented - original receipt,
gift receipt, or Memory Makers markings
*Merchandise is in new condition with no damage.
Refund will be as follows:
*Credit or Debit Card purchases will be refunded
to the original card or store credit will be issued
NO REFUND, EXCHANGE, OR RETURN will be
issued on any monogrammed or personalized items,
food or drink items, on any sale items discounted
50% or greater, on items marked “AS IS” or "ALL SALES FINAL"
Personalized orders typically ship from our store in South Hill, Va. within 3-5 business days.
Some custom items have a 14 business day processing time and cannot be rushed. We will notify you in the product description if this applies to that product.
Non-Personalized orders typically ship within 1 business day from our store in South Hill, Va.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12-24 business hours for the postal service to process the package, as it must be scanned at the location of departure before you are able to follow the shipment.