Shipping

Personalized orders ship from our store in South Hill, Va. typically within 3-5 business days.

Some custom items have a 14 business day processing time and cannot be rushed.  We will notify you in the product description if this applies to that product.

Non-Personalized orders typically ship within 1 business day from our store in South Hill, Va.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12-24 business hours for the postal service to process the package, as it must be scanned at the location of departure before you are able to follow the shipment.

If you think you should have received your order by now, please contact us at 434-447-6200 or memorymakersinc@embarqmail.com with your order number and we will be glad to look into locating the status of your order for you!